[Daniel Rosta]

Hello, we are running a configuration where agent’s aren’t allowed to change ticket priority value, they can still click on this in their dashboard and are prompted with a blank window, nothing renders and this kinda soft locks the agent from interacting with anything. I presume this is due to rendering method, is there a potential fix already for this or should I patch the renderer.

[stevland]

Hi Daniel,

Apologies for the slow response on this one.

This sounds like it could be the quick-edit popup opening but having nothing to render because the agent’s role doesn’t have permission to change the value. I’d like to narrow it down so I can look into it properly.

When you get a chance, any of the following would help (all optional, but the more the better):

1. What version of osTicket Awesome are you running?
2. What exactly is the agent clicking when the blank window appears? For example, are they clicking a priority value in the queue list, or clicking something inside the ticket view?
3. Are there any errors in the browser console (F12 > Console tab) when the blank window appears?
4. Does it happen in a different browser?
5. A screenshot of the blank window would be very helpful if you can grab one.

In the meantime, if you can confirm which element triggers it, I can take a look at whether the click target should be disabled for agents without that permission.

[stevland]

It’s been a month with no response so I’ll mark this as ‘Resolved’ for now. But you can still add another comment if the issue hasn’t been resolved.