[CompuTechITGmbH]

Nach dem Update auf OSTicket AWESOME funktioniert die Anrufer URL nicht mehr…

 

@echo off

if “%3” == “finished” Exit 1
if “%2” == “1” Exit 1
if “%3″== “connect” GOTO los
:los
start https://www.computech-it.de/helpdesk/scp/users.php?tapi=urldecoded^&callerTel=%1

 

Die URL wird aufgerufen, aber das Ticket nicht geöffnet wie es früher war.

[CompuTechITGmbH]

After upgrading to OSTicket to OSTicketAWSOME  the URL doenst work any more….

 

@echo off

if “%3” == “finished” Exit 1
if “%2” == “1” Exit 1
if “%3″== “connect” GOTO los
:los
start https://www.computech-it.de/helpdesk/scp/users.php?tapi=urldecoded^&callerTel=%1

 

before the Upgrade the Script worked…

[stevland]

Hi @CompuTechITGmbH,

I’m sorry, I do not have any idea what I am looking at.

What is the Windows batch file for?

[CompuTechITGmbH]

Hello @steveland,

 

I’m sorry, I only saw you answered now.

This URL is used to call up the user automatically in the ticket system when they call. The phone software searches for the phone number in the ticket system and displays users.

This was possible under the “normal” OS ticket. We have adapted the script to our system.

Here is an amount from the OS Ticket Forum

[stevland]

That looks really useful.

But it is beyond what I can support, but I’ll give you a couple thoughts.

When you installed osTicket Awesome, did your Pfad_zu_osTicket change? 

The path to the User Directory in osTicket Awesome is still /scp/users.php

If you followed the osTicket Awesome installation instructions you should have a backup of your original osTicket. So you could try using that path (e.g. https://yourdomain.com/support-old/scp/users.php) to see if that works.

That’s all I can think of. Good luck.