[Resolved] Blue Screen of my main deployment

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    • October 30, 2022 at 11:58 am #12672
      Y
      ekiemody
      Participant

      Dear osTicketAwesome.

      I’m currently facing a very weird issue with my installation.

      Everything was going well since yesterday after I noticed a blue screen on the login page which now extended to the main page: https://ruslp.org

      Can you help me resolve this issue? 

    • November 2, 2022 at 10:11 pm #12809
      Y
      ekiemody
      Participant

      Is there any working support? Three days now after my last report, no single feedback or sign from the osTicketAWESOME team?!!

    • November 8, 2022 at 5:56 pm #13027
      stevland
      Keymaster

      Hi @ekiemody,

      When you try and visit the login page do any relevant entries appear in your Apache or PHP error log files?

      Looking at the source code of https://ruslp.org, the code suddenly stops when it calls for your company logo:

      <img src="/scp/logo.php?

      Did you upload your own company logo around the time that your installation crashed? Is there something funky about your logo?

      Check /osta/uploads/. If you did upload your own company logo, make sure it’s there. If it’s missing, try placing it there manually. If it is there, try removing it temporarily to see if the page loads without it.

      Try those things and let me know what you find out.

       

    • November 17, 2022 at 6:54 am #13396
      stevland
      Keymaster

      Hi @ekiemody,

      I haven’t heard back from you in over a week. So I assume you’ve worked this out.

      I will mark this as resolved for now. But you can still add a comment if you need to.

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