[In Progress] Canned response with auto selected ticket status

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    • October 27, 2022 at 6:37 am #12657
      N
      nandor
      Participant

      Hi,

      How can I modify the class.ticket.php file in 1.17. to do this?
      When I select the “Canned response 1”, after set auto the ticket status to “Ticket Status Name1”.

    • November 8, 2022 at 11:25 am #12985
      stevland
      Keymaster

      Hi @nandor,

      This question pertains to osTicket’s core functionality. I’ll leave it open for a while and perhaps someone will jump in with some information. But you’re more likely to get a helpful response if you were to ask in the osTicket Forum.

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