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Hi,
it is not possible to create a new ticket as agent. The form asks for a customer to choose (“Kunde”, see attached screenshot), but there are no entrys to choose about. The field is mandatory, so it is not possible to create the ticket at all. Creating a ticket via email and than moving the ticket to the customer ist no problem.
Latest versions of osTicket /osTicketawesome on Debian 11.
Best regards,
Lars
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Found it! 😉
We had formerly added a filed “Kunden” with the variable orgname under Admin panel => manage => forms => ticket details.
After deleting the field, new tickets can be created. Still a bit unsatisfying, because our goal was to choose a customer (“organizsation”) while creating a ticket. But via assigning a new user to an organization we get the same result.
Best regards, Lars
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