[In Progress] Can’t disable Dark Mode

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    • May 10, 2023 at 3:39 am #16728
      E
      emily
      Participant

      Hi,

      after one User activated dark mode, they are not able to deactivate it again. Switch in Profile is not clickable.

    • October 19, 2023 at 1:26 pm #18485
      stevland
      Keymaster

      Hi @emily,

      That’s a really weird issue! 

      It’s only affecting one of your users? And they can’t even click the button?

      Please ask them to try using a different web browser temporarily to see if the button becomes clickable. Let me know if that helps.

    • November 10, 2023 at 6:51 am #18798
      Javier Valero
      Participant

      Hi, i have the same issue. Are there any soluction?

    • November 22, 2023 at 5:51 am #18954
      Javier Valero
      Participant

      I have try several browser, i get the same error.

    • November 22, 2023 at 1:46 pm #18968
      stevland
      Keymaster

      Sorry to you both, but I cannot reproduce this issue and I have absolutely no idea what could be going wrong.

      In order to try and figure this out I will need access to one of your installations.

      Emily or Javier, if you’re willing to let me log into your osTicket please fill out Sections 1 and 2 of this form:

      Assistance Request Form

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