[lizenz@karcoma.com]

Hi There, I’m currently experiencing a problem where i can’t log into User Interface without deleting Cookies and Website data.
I already tried with Vanilla Theme and there is no issue, everything works fine.
The System I’m running osTicket Awesome on is:

[stevland]

Hi lizenz,

This sounds exactly like an upstream issue with osTicket itself that was discussed on this forum here and here.

But that issue was resolved with 1.17.1. If you’re running 1.17.2 you should definitely not be encountering it.

Try editing include/class.usersession.php and replacing line 140 with the code on this page:

https://github.com/osTicket/osTicket/pull/6379/files

Let me know if that fixes your issue or not.

[lizenz@karcoma.com]

Hi Stevland,

 

thanks for your Reply. That solution worked for me. Strange that i’ve still encountered the Problem, even running 1.17.2…

[lizenz@karcoma.com]

Sorry, forgot to mark as resolved.