[Resolved] client emails are not working

To Parent Forum
    • September 27, 2021 at 9:56 pm #8306
      R
      4pens
      Participant

      Hi,

      i just installed it,

      i am getting the admin alerts but the client emails are not working

      please help

      osTicket v1.15.3.1 // osTicket-1.15.3.1-Awesome-101
      PHP 7.4.23 // MySQL 10.1.48 // Apache web server

    • December 28, 2021 at 3:34 pm #9005
      ecoyork
      Participant

      We are getting same results. We have the company emails coming through for new ticket alerts and replies to tickets are working. But the autoresponder for user emails / clients are not working once the ticket is created.

       

      osTicket (v1.14.8) / osTicket-1.14.8 Awesome-101

      PHP 7.4.23 // MySQL 10.1.48 // Apache web server

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