[Support request] Client reply editor builds invalid draft URL (…/ajax.php/draft/…/index.php)

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    • March 30, 2026 at 2:59 am #25412
      C
      Carsten Bækmand
      Participant

      When pasting/inserting an image in the client reply richtext editor (observed on /osta/old/ paths), the draft flow generates an invalid request to:

      /osta/old/ajax.php/draft/ticket.client.<id>/index.php

      This request returns 400 URL not supported.
      After the failure, the editor inserts an  element with src equal to the localized error text (URL-adresse understøttes ikke) instead of a valid image URL, which triggers a secondary 404 request to:

      /osta/old/URL-adresse%20underst%C3%B8ttes%20ikke

      Technical review indicates:

      Draft URLs are initially built as ajax.php/draft/<namespace> (and /attach) in js/redactor-osticket.js.
      Draft routes in ajax.php do not support an extra /index.php suffix.
      Dispatcher fallback for unmatched routes is 400 URL not supported, and the Danish translation matches the observed inserted text exactly.
      Please investigate the draft/image paste upload flow and its redirect/error handling to determine why requests are being resolved to …/ajax.php/draft/…/index.php and why the non-JSON error response is being consumed as image source data.

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