Topic: Custom Print Logo not shown!

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- May 26, 2020 at 2:09 am #5881
  
  MikulaM
  Participant
  
  osTicket v1.14.2 // osTicket-1.14.2-Awesome-102
  PHP 7.3.11 // MySQL 10.3.21 // Apache/2.4.39 (Unix) web server
  
  Browser cache deleted, same behavior on Chrome and Edge!
  
  Greetings,
  Markus
- May 26, 2020 at 1:56 pm #5899
  
  P
  doublebind
  Participant
  
  Same problem here 🙂
  
  osTicket v1.14.2 // osTicket-1.14.2-Awesome-102
  PHP 7.0.33-0ubuntu0.16.04.14 // MySQL 5.7.30 // Apache/2.4.18 (Ubuntu) web server
- May 26, 2020 at 2:42 pm #5901
  
  stevland
  Keymaster
  
  @MikulaM,
  
  Thank you for taking the time to post those screenshots.
  
  We are looking into this and will respond soon.
- May 26, 2020 at 3:51 pm #5907
  
  stevland
  Keymaster
  
  This is really weird. The custom logo / print function works perfectly on this end. I’m sure that you’ll find the same thing if you try it in the demo.
  
  https://osticketawesome.com/a/1.14.2-2/scp/theme.php#logo-options
  
  What file type are each of you using for the logo?
  
  Other than a file type issue, we can’t find any mistakes in the code or think of any other reason why this wouldn’t work.
  
  If either of you would be willing to let us access your installation, that would be extremely helpful.
  
  If so, please submit this form with as much detail as possible.
- May 28, 2020 at 3:46 am #5920
  
  P
  doublebind
  Participant
  
  stevland, i used a PNG file. are there any standards to the file and size? what ist the best format to use for the logo?
- May 28, 2020 at 7:18 pm #5928
  
  stevland
  Keymaster
  
  PNG is just fine and actually, they system will display an error if it doesn’t like the file type.
  
  So I’m back to not having a clue what is going wrong. 🙁
- July 25, 2020 at 9:17 pm #6135
  
  stevland
  Keymaster
  
  Hi guys,
  
  I haven’t been able to reproduce this in my demo installation, my own personal business installation, or on my testing server.
  
  If either of you would be willing to let me access your installation, that would be extremely helpful.
  
  If so, please submit this form with as much detail as possible. Otherwise, sorry but I am out of ideas.
- October 12, 2022 at 5:16 am #12176
  
  MikulaM
  Participant
  
  I’m sorry that I have to ask you about this again after such a long time! But now do I have some time to develop our ticket system further.
  
  I still have the problem that the logo is not printed, but I also noticed that avatars are not printed either. So I assume that the error is not with you but with an authorisation problem or PHP extension!
  
  I host osTicket on a Synology RS and apart from the printing everything else works fine.
  
  osTicket v1.17 // osTicket-1.17-Awesome-102
  PHP 8.0.17 // MySQL 10.3.32 // Apache/2.4.51 (Unix) web server
  
  PHP extensions: gd, imap, intl, ldap, mysqli, phar, zip, zlib
  
  Greetings,
  
  Markus
- October 16, 2022 at 10:51 am #12233
  
  peter.schaefer
  Participant
  
  No logo printed and no avatars too, but each picture inserted in a ticket is.
  
  Using the original osticket version intergrated in osticket awesome it doesn’t print at all.
  
  osTicket-Version: v1.17 Server-Software: Apache MySQL-Version: 10.3.36 PHP-Version: 8.1.11
  
  PHP-Extensions gdlib imap xml xml-dom json mbstring phar intl fileinfo zip APCu Zend Opcache
  
  # cat /etc/debian_version 10.13
- October 17, 2022 at 5:39 am #12250
  
  peter.schaefer
  Participant
  
  Ok, I made a fresh reinstall in the root directory and stepped down to php 8.0 and all logos are printed, but not the avatars.
- October 18, 2022 at 8:49 am #12348
  
  stevland
  Keymaster
  
  I still cannot reproduce this issue on my end.
  
  I think you guys are starting to realize that it is something about your environment.
  
  After printing you should look at your Apache error logs for anything relevant.
  
  In my case I only see a 200 HTTP OK code:
  
  200 POST /scp/tickets.php?id=228 HTTP/1.1