[netesi]

Hi, how it’s possibile to disable html when a user submit a ticket? The field where there is the “reason of opening the ticket”  – the users are allowed to insert an image regardless i disabled the attachments using the html toolbar.

[stevland]

This is actually a question regarding osTicket’s core functionality. Is isn’t an osTicket Awesome question.

I did look to see if there was an option to disable HTML in the form for you. But I don’t believe there is such an option.

If the option did exist, I would expect you could find it in Manage > Forms > Ticket Details

Here is a custom hack for you.

Add the following code to /osta/user-styles.css to hide the Add Image button:

a.re-button.re-image.re-button-icon {
    display: none !important;
}