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I just installed V 1.10 and it’s giving me a fatal server error, it’s the second time it happens to me( v 1.10-RC2 also failed before. It’s crazy because my original install works perfectly. Anything that you can do to help?
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Hi Rocque,
I moved your post (in case you were wondering).
Just to make sure we are on the same page…
You are running osTicket v1.10, correct?
You installed osTicket-Awesome-1.10-v1.10, correct?
You wrote that you are now receiving a “fatal server error”, but I think you must mean to say “fatal error“, yes?
The “fatal error” message in osTicket can mean one of three things, but because your original osTicket is still working I can rule out 2 of them.
Therefore, I am almost certain that you have an issue with your ost-config.php file.
You should make a copy of it from your original osTicket directory, which you can find here:
/support-old/include/ost-config.php
Download a copy of this file to your computer and then upload it to your osTicket Awesome directory:
/support/include/(upload here)
That should fix your issue, but let me know either way!
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