[Resolved] Filter problem

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    • October 24, 2022 at 3:41 am #12504
      N
      nandor
      Participant

      Hi,

      How can I create this Filter?

      Rule: When ticket status is Approved
      then
      Action: Add canned response

      **The Rule list does not dontain ticket status option.
      Where php file contain the Rule list options?**

      osTicket v1.17 (1d8b790)
      Apache/2.4.51 (Unix)
      MySQL 10.3.32
      PHP 8.0.17

    • December 13, 2022 at 5:44 pm #14212
      stevland
      Keymaster

      Hi @nandor,

      I apologize for overlooking this post.

      But honestly, you would probably have gotten more of a response if you posted it in the osTicket forum (and it’s not really a question regarding osTicket Awesome).

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