[Resolved] how to update to the latest version

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    • June 21, 2020 at 7:45 pm #5998
      M
      mstrust
      Participant

      Hi, 

      Currently i am using version 1.14.1 and i want to update to version 1.14.2…. Can i know the correct step to do so?

      I used cpanel to installed osticket. Should i update in cpanel first then repeat my installation step in awesome osticket?

      Mon KH

    • July 13, 2020 at 11:51 am #6068
      stevland
      Keymaster

      Hi @mstrust,

      Sorry for the late reply!

      I recommend making a backup of your database before upgrading, just to be safe.

      These instructions assume your osTicket Awesome installation is in a directory named /support

      Create a copy of the /support directory called /support-old
      # cp -a /support /support-old

      Using your FTP pogram, upload the contents of the /upload folder to /support, overwriting any files.

      That’s it. 

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