[aptx]

After upgrading from osTicket-1.18.1-Awesome-101 to osTicket-1.18.3-Awesome-101, we are experiencing HTTP 500 errors when accessing the staff control panel at /scp/.

The issue appears to be caused by syntax/escaping problems in the Italian translation file:

include/i18n/it/LC_MESSAGES/messages.mo.php

When a staff user opens /scp/, PHP fails due to invalid escaping in some translation strings, which results in HTTP 500.

Examples from the file:

• Line 45:
  'Header Title' => 'Titolo dell\'intestazione',
• Line 81:
  'Scroll to Top Icon' => 'Scorri fino all\'icona superiore',
• Line 101:
  'Use a Custom Background Image' => 'Usa un\'immagine di sfondo personalizzata',
• Line 103:
  'Use Background Image' => 'Usa l\'immagine di sfondo',

It looks like the strings contain an extra backslash before the apostrophe (e.g. \') which may be triggering a parse error.
Please advise on the correct fix or provide an updated Italian translation file compatible with 1.18.3-Awesome-101.

Theme Informations:

osTicket v1.18.3 // osTicket-1.18.3-Awesome-101
PHP 8.3.30 // MySQL 10.6.20 // Apache web server

[stevland]

Hi Alexander,

First, a huge apology: your post was silently flagged by our spam filter and I never saw it. I only discovered it today while investigating a broader moderation issue (which, ironically, you also helped uncover). More on that shortly.

You diagnosed this one perfectly. The double-escaped apostrophes in the Italian language pack were causing PHP parse errors. Italian wasn’t the only affected language; Catalan, Estonian, French, Hebrew, Turkish, and Ukrainian had the same problem.

This was fixed in osTicket-1.18.3-Awesome-102, released January 28th, thanks to you. If you haven’t already updated, grab that version from the downloads page.

Thanks for the thorough report, and sorry again for the silence.