[Resolved] Infinite loading of ticket creation

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    • November 23, 2023 at 6:27 am #18973
      R
      ROBERTO CONIGLIARO
      Participant

      Infinite spinner of ticket creation and ticket does not open or close if language isn’t english.

      Changed language packs, restored old one but always stuck in client mode and agent mode

    • November 23, 2023 at 7:23 am #18979
      stevland
      Keymaster

      Press SHIFT + O to switch to vanilla osTicket and try creating a test ticket. Does that work?

    • November 23, 2023 at 7:29 am #18982
      R
      ROBERTO CONIGLIARO
      Participant

      No I got 500 ERROR

       

    • November 23, 2023 at 7:51 am #18985
      stevland
      Keymaster

      So that suggests to me that this isn’t actually an issue with osTicket Awesome, but rather something amiss with your installation / web server.

      500 Internal Server Error is very generic. The only way to get more information is to look at the Apache logs for clues. Look for entries that were recorded at the time you tried to create the ticket.

      But often the cause is wrong permissions.

      Please refer to the 500 Internal Server Error and What file and folder permissions do I need? sections on the Troubleshooting page.

    • November 24, 2023 at 2:53 am #19007
      R
      ROBERTO CONIGLIARO
      Participant

      Solved was an error in a file of a third part library

      Thank you so much for your support

    • November 24, 2023 at 3:35 am #19009
      A
      ALFONSO DEL BUSTO
      Participant

      Hello. I’m having the same mistake. Would you be so kind as to tell me how you have fixed it? Thank you. Best regards,

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