[Support request] Installation error

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    • March 17, 2023 at 6:26 am #15630
      A
      user
      Participant

      Hi,

      when users try to open tickets they get this error:

      Fatal error: Uncaught Error: Call to a member function getId() on null in /var/www/html/pota/itsm/include/client/view.inc.php:148 Stack trace: #0 /var/www/html/pota/itsm/tickets.php(147): include() #1 {main} thrown in /var/www/html/pota/itsm/include/client/view.inc.php on line 148

      how can i fix it?

      also when I search for customers on ldap, the system finds them, but it doesn’t populate the fields and looking from browser console I see it gives error “404 user not found”, even though the users are present and I can enter them as operators safely

      can you help me? 

       

      Thx!

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