[Resolved] Link to view all content not working in OS Ticket Awesome but works SHIFT-O

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    • February 23, 2021 at 8:58 am #7461
      B
      bcrawley
      Participant

      I thought I had previously posted this issue, but I can’t find it listed.  When you pull up a ticket in OS Ticket Awesome and the field has more information than is listed, you have the pencil icon to view content.  This does nothing in OS Ticket Awesome, however, if you hit SHIFT-O to go back to the original OS Ticket and click the pencil, the pop up box comes up showing all of the information.

      osTicket v1.15.1 // osTicket-1.15.1-Awesome-101

    • February 23, 2021 at 11:25 am #7467
      stevland
      Keymaster

      Hi @bcrawley You did post about this a few months ago here.

      I could not reproduce the issue on my end. In fact, I’ve never seen information in a ticket become truncated.

      Apparently you sent a video, which I greatly appreciate. I don’t know what happened on my end, I must have overlooked it. Sorry about that. And now the link has expired.

      Hopefully you still have the video in your Dropbox. If so, kindly send a fresh link and I will take a look.

    • February 23, 2021 at 12:01 pm #7468
      B
      bcrawley
      Participant

      Here is a link I made today.  I found the original video after I made this new one.

       

      https://www.dropbox.com/s/smw1mfkx840b7a3/IMG_0563.MOV?dl=0 

    • April 19, 2021 at 9:04 pm #7596
      B
      bcrawley
      Participant

      I wanted to see if there was an update on this ticket.

    • September 1, 2021 at 8:48 pm #8084
      B
      bcrawley
      Participant

      Looks like the latest version resolved this issue!  Thank you!!

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