[dshrout]

We are experiencing extreme slowness in OSTicket. It appears the theme is calling back to osticketawesome.com and we are getting timeouts during those call backs.

[dshrout]

This appears to be working now.

[theteflacademy]

We experienced this also – it turns out that lines 19 & 20 in the osta/inc/staff-head.html were causing the issue.

I’ve just changed them so they reference our domain instead of osticketawesome.com in case any future problem with osticketawesome.com causes our system to hang.

 

[stevland]

Sorry for the trouble, guys.

Y’all must be running old versions of osTicket Awesome. That mistake was fixed in 1.15.3 and higher.

In any event, the best practice is to remove any absolute links. If you hard coded it to your own server, that’s probably fine. But here is the fool-proof solution:

<script type="text/javascript" language="javascript" src="/osta/js/jfontsize/jstorage.js"></script>
<script type="text/javascript" language="javascript" src="/osta/js/jfontsize/jquery.jfontsize-2.0.js"></script>

Have a good day!