[halmaclean]

Posted into the Bugs forum yesterday, and the forum list shows me as the most recent contributor… but unless I’m going blind, I cannot find the post in that forum!

Need a bit of help debugging email sending using MailJet SMTP credentials. It used to work fine but recent upgrade to 1.18.1 and no emails are going out…

Anyone?

[halmaclean]

So… I contacted OST, and they said that since I was using a ‘modified version’ that I should revert to the original code. Second suggestion was to ask Mailjet why there is a relay error…

Neither suggestions particularly helpful: 

“First you are using a modified install. I would only recommend using core.

Secondly, the error is pretty clear: Relay access denied

You need to reach out to your mail provider to see why.

Cheers.”

I know the error is pretty clear… the question is why is OSTA sending out malformed domain and email information, and why would the relay access be denied (probably because of the malformed info… suggests a deeper issue to solve…?)

Either way, I am unable to use the system because of this. 

[stevland]

Hi halmaclean,

Apologies for the very late response! Your original post was almost certainly caught by our spam filter (Akismet), which we’ve since discovered was being overly aggressive with legitimate forum posts. That issue has been resolved, but unfortunately yours slipped through the cracks. Sorry about that!

Regarding the Mailjet issue: I trust you’ve gotten this sorted by now. But if you’re still having issues, here’s the key thing to know: osTicket Awesome doesn’t modify the email-sending code in osTicket core. It’s purely a UI/theming layer, so the SMTP handling is all core osTicket.

The quickest way to confirm this: press SHIFT+O to switch into vanilla osTicket, then try sending again. If the problem persists, you’ve confirmed it’s a core osTicket or MailJet configuration issue (and not something Awesome is causing). As a bonus, while in vanilla mode you can take screenshots for posting on the osTicket community forums without any third-party modification concerns.

But if you’re still stuck, let me know and I’m happy to walk through it in more detail.