[kleins]

Hello, 

after upgrading to 1.17 and getting the system up and running i mentioned error while trying to change passwords for users and agents. 

Window hangs while trying to change it. 

Result is a Apache 500 Error:

POST /scp/ajax.php/staff/6/set-password HTTP/2.0

AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class “SessionData” not found in /var/www/vhosts/lettershop24.com/httpdocs/include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/lettershop24.com/httpdocs/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/lettershop24.com/httpdocs/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/lettershop24.com/httpdocs/include/ajax.staff.php(51): Staff->setPassword()\n#3 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(153): StaffAjaxAPI->setPassword()\n#4 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(40): UrlMatcher->dispatch()\n#5 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(122): Dispatcher->resolve()\n#6 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(40): UrlMatcher->dispatch()\n#7 /var/www/vhosts/lettershop24.com/httpdocs/scp/ajax.php(326): Dispatcher->resolve()\n#8 {main}\n thrown in /var/www/vhosts/lettershop24.com/httpdocs/in…’, referer: https://lettershop24.com/scp/staff.php?id=6

 

On Userside the same Problem.

[stevland]

Hi @kleins,

Apparently it is an upstream issue with osTicket 1.17.1, but fixed in 1.17.2. See this:

https://github.com/osTicket/osTicket/issues/6359

I’m still working on a release for 1.17.2, hoping to have that ready in the next few days.

 

 

[kleins]

Cant even do a clean install with Awesome 1.17.1

After putting in the main data in setup.. i tried to click in install… immediatly giving me a 500 Error. 

Apache Protokoll says the same 🙂 

POST /lettershoptool/setup/install.php HTTP/2.0
 
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Class “SessionData” not found in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/inc/class.installer.php(214): Staff->setPassword()\n#3 /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/setup/install.php(52): Installer->install()\n#4 {main}\n thrown in /var/www/vhosts/lettershop24.com/httpdocs/lettershoptool/include/class.auth.php on line 1597’, referer: https://lettershop24.com/lettershoptool/setup/install.php

 

Hope you can fix it soon

[kleins]

fixed with new release .. thanks