Hi Raito00,
This isn’t an osTicket Awesome issue… it is an issue with osTicket itself.
And actually I reported this issue in 2019 and it is still open.
Please add your voice to that GitHub page to let the developers know this is important to you! And that way you’ll also be notified when the issue is resolved. 😉
(When they fix the issue in osTicket the fix will automatically be included in the following osTicket Awesome release)