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This box is greyed out that lets you adjust the columns being displayed the checkbox next to “use standard columns” is checked and greyed out
The reason we found this is that the thread count no longer appears on the index from the “search” function screen though it does with the usual open/closed ticket indexes
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Hi Doug,
If you look at vanilla osTicket 1.14‘s Advanced Search > Columns you’ll see that you can add Columns.
But starting in osTicket 1.15 they revamped the way Advanced Search works, and there is no longer an option to add columns. I’m not sure what the purpose of the “use standard columns” checkbox is because, yes, in my experience it is always greyed out.
In short, this is not an osTicket Awesome issue, but rather an upstream change that the osTicket devs have made.
If you wished to pursue it I would suggest opening an Issue on GitHub.
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