[In Progress] Stored in S3 not showin in ticket thread

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    • November 2, 2022 at 3:34 pm #12782
      ablovatto
      Participant

      Hello

      I have the attachment display inline plugin, working normally. I also have the attachment storage plugin on Amazon S3.

      The system normally stores attachments in S3, i can download it from osticket, but is unable to display these attachments inline in the ticket thread.

      If i change the storage to filesystem, works normally. But because of our storage size, i need to use S3 buckets.

      osTicket v1.16.3 // osTicket-1.16.3-Awesome-101
      PHP 8.0.25 // MySQL 10.3.34 // Apache web server

    • November 2, 2022 at 6:53 pm #12807
      ablovatto
      Participant

      Just to add an information, attachments in JPG format works normally.

      What is not working is with the PDF files.

    • November 17, 2022 at 7:10 am #13412
      stevland
      Keymaster

      When you’re looking at one of these tickets, what happens if you press SHIFT + O on your keyboard? Can you see the inline attachment?

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