[Resolved] The last Version archive corrupted

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    • May 16, 2019 at 6:25 pm #4195
      R
      hunterrd
      Participant

      Hello,

       

      The last Version archive is corrupted.

    • May 16, 2019 at 9:05 pm #4196
      stevland
      Keymaster

      I’m sorry @hunterrd, but I don’t understand. 

      I downloaded and successfully opened the last 6 versions of osTicket Awesome on the Downloads page.

      Are you referring to something else?

    • May 16, 2019 at 9:14 pm #4198
      R
      hunterrd
      Participant

      I download the version osTicket-1.12-Awesome-102.zip but when unzip it indicates that it is corrupt, only with this version it happens to me, when I download the previous one it does not happen to me.

    • May 22, 2019 at 9:13 am #4214
      stevland
      Keymaster

      What operating system are you using?

      A strange question to ask, perhaps. But this happened once in the past when I was working a programmer who was using Ubuntu. He couldn’t open the .zip file and yet no one else was having an issue with it.

      In that case I simply repacked the .zip and put it back in the upload directory and for whatever reason it he was then able to open the zip. I have done the same with osTicket-1.12-Awesome-102.zip. Let me know whether or not you can unpack it now.

    • May 22, 2019 at 9:26 am #4215
      R
      hunterrd
      Participant

      Hello @keymaster 

       

      Its fine now!

       

    • May 23, 2019 at 1:05 pm #4231
      G
      post@mpm.edu
      Participant

      I was having the same issue just now.  Attempted to unzip in Windows and Ubuntu.  Both places reported corrupted.

    • May 23, 2019 at 1:32 pm #4232
      G
      post@mpm.edu
      Participant

      UPDATE:  I was able to use 7-zip to extract the file.  Windows 10 native or Ubuntu 18 unzip would not work and reported the file was empty despite its ~55mb filesize.

    • May 27, 2019 at 4:40 pm #4261
      stevland
      Keymaster

      I use 7-zip on this end, which explains why it was the one thing that worked for you.

      It turns out I haven’t updated it in a long time… I’ve been running a version from 2016. I updated to the latest version. Hopefully that will be the end of this glitch, but do let me know if there is any more trouble and I will have to look into alternate software.

      Cheers.

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