[cloudingit]

We replaced OSTicket 1.17 with OSTicket Awesome 1.17.

Everything works except the theme page. This results in a white page and no errors are logged in Apache.

Server: Ubuntu Server 20.04 LTS x64
Webserver: Apache 2.4.41
PHP: 8.1.12 + all needed PHP extensions
MySQL: 10.3.34

 

[stevland]

Hi @cloudingit,

No related errors in your Apache logs, but did you also check your PHP logs?

Does your server use Sucuri Website Application?

Also try this:

 

osTicket Awesome uses standard permissions.

All folders should be 755 (drwxr-xr-x) and all files should be 644 (-rw-r–r–).

If you suspect that your permissions are messed up you can easily reset them.

For directories

 

# find . -type d -print0 | xargs -0 chmod 0755
 

For files

 

# find . -type f -print0 | xargs -0 chmod 0644

[cloudingit]

Hi,

No errors, but it is working now.

I haven’t done anything but this morning it worked.

 

[stevland]

Weird.

I wonder if it could be cache related.

If it happens again, try clearing your browser cache, using incognito mode or switching to a different browser and see if that fixes it.