[Resolved] Ticket Counting with custom fields

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    • May 13, 2019 at 5:49 pm #4150
      R
      hunterrd
      Participant

      Hi,

      Ticket counting does not work when custom fields are included in the filter, it only takes the default fields for counting.

       

    • May 14, 2019 at 6:52 pm #4153
      stevland
      Keymaster

      @hunterrd,

      I’m having a hard time understanding what exactly you are trying to point out, even though you have taken the time to post screenshots.

      Are you certain this is an osTicket Awesome issue? It looks like it may be an issue with osTicket itself.

    • May 23, 2019 at 8:56 pm #4239
      stevland
      Keymaster

      Thank you for your report. This will be fixed in the next release!

    • May 27, 2019 at 9:18 am #4251
      R
      hunterrd
      Participant

      Thank you @steviand, Could you send me the fixed to apply it while publishing the next version?

    • May 27, 2019 at 3:19 pm #4256
      stevland
      Keymaster

      The next version osTicket-1.12-Awesome-103 will hopefully be out later today!

    • May 28, 2019 at 12:10 pm #4282
      R
      hunterrd
      Participant

      it still does not work.  🙁

    • May 28, 2019 at 12:44 pm #4285
      stevland
      Keymaster

      I’m sorry, I think I misunderstood what we were talking about. 

      There was an issue previously where custom fields would not show up. This has been fixed in the new release.

      But you were pointing out that that ticket counting is not behaving as expected when filters are customized.

      I believe this is an issue with osTicket itself. The best response is to report it in the osTicket forum or report it on GitHub.

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