[Resolved] Ticket Overwiew – Width Problems

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    • May 16, 2019 at 7:16 am #4178
      R
      fachmarkt
      Participant

      osTicket-1.12-Awesome-102

      Please see the picture i attached… theres a with display problem in the ticket overview.

       

    • May 16, 2019 at 10:00 am #4180
      stevland
      Keymaster

      Whoa! osTicket usually limits the subject line to 50 characters. Did you guys change this somehow? Where these tickets opened by email perhaps, or some other method that I can’t think of right now?

      I did change how the subject line is truncated in the ticket list in osTicket-1.12-Awesome-102. But I didn’t adequately anticipate what would happen with such long subject lines.

      For now you should add the following CSS to /osta/user-styles.css:

      td.osta_subject a {
      display: inline !important;
      width: initial !important;
      white-space: initial;
      overflow: hidden;
      text-overflow: ellipsis;
      vertical-align: bottom;
      }

      That will contain the subject line and keep it from running off of the page. I will work on a permanent solution.

    • May 16, 2019 at 9:20 pm #4200
      stevland
      Keymaster

      Please let me know if that fix works for you, @fachmarkt so I can mark this as resolved.

      • May 21, 2019 at 9:43 pm #4210
        visimitra
        Participant

        subject line can be change in https://support.visimitra.tl/scp/forms.php?id=2

        but now experiencing weird display, as the subject now using wrap line, as it should using text is cut off

        in what is bullet in below ticket number?

      • May 22, 2019 at 10:51 am #4219
        stevland
        Keymaster

        The bullet is meant to indicate that there is a new, unanswered reply from the client. I know it isn’t intuitive. In the next release it will look like this:

        …and it will also have a tooltip to explain what it is for. 😀

         

      • May 22, 2019 at 5:13 pm #4223
        visimitra
        Participant

        @stevland, ah ok. I just add more space to ticket number column, bullets now beside ticket number. Ok looks good for now.<br />
        about text-flow ellipse any workaround or fix?

        annotations for the attachment icon is after subject text.and wrap to below thread count icon also.

    • May 18, 2019 at 12:33 pm #4204
      R
      fachmarkt
      Participant

      Thank you, steveland, this works perfekt for uns.

      95% of all tickets are opened by email fetching.

      We are using osticket for selling on Amazon, ebay etc. 

      Do you know if theres a genuine API for those marketplaces?

    • May 20, 2019 at 7:09 am #4205
      stevland
      Keymaster

      Do you know if theres a genuine API for those marketplaces?

      I haven’t heard of anything, but I haven’t looked either. I assume you’ve asked in the osTicket forum.

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