[Resolved] Ticket queue "new-reply" at least 1?

To Parent Forum
    • May 28, 2019 at 9:04 am #4275
      I
      IT Support
      Participant

      Hi, in 1.12-103 the new-reply notifications is always at least 1:

      Is that a reasonable behaviour? All tickets have at least a “1” in the staff demo…

    • May 29, 2019 at 8:03 am #4298
      stevland
      Keymaster

      I’ve been struggling with how to represent the idea that there is a reply waiting. I wanted to make it something that everyone can easily understand. But the ‘1’ is hard-coded and does not actually indicate anything… if there are 2 replies it doesn’t say ‘2’. 

      So yes I agree that this is a completely unsatisfactory solution. In fact, I’ve already decided to change it again. Here is how I designed it to work in the Client portal:

You must be logged in to reply to this topic.

Topic Tags