[itsd_support]

Hi,

I’m now use IIS, PHP 8.0, and MySQL 5.5.45 for hosting.osTicket-1.16.3-Awesome-101, it has to be upgraded to osTicket-1.17.4-Awesome-101.

Should every version of osTicket Awesome (1.16.4-1.16.6, 1.17.1-1.17.3) be upgraded, or should it just use the most recent version and let osTicket (1.17.4) to handle the data migration?

Many thanks !

James

[stevland]

Sorry James, I did not understand the question.

Please feel free to try asking again with different words.

[itsd_support]

Hi Stevland,

     The task that I need to perform is to upgrade from osTicket-1.16.3-Awesome-101 to osTicket-1.17.4-Awesome-101.zip.

• can I just replace the application source files with the target source files (i.e.osTicket-1.17.4-Awesome-101.zip) ?
• are there any MySQL db scripts which needs to be updated ?

Thanks a lot for suggestion !

James

 

[stevland]

You’ll find full instructions to walk you through each step of upgrading osTicket Awesome by selecting the 2nd option:

Installation Instructions

[itsd_support]

Hi Stevland,

     Yes, I can just use the latest source and let it auto upgrade with success, thanks a lot !

James