osTicket Awesome now has Dark Mode.

New // By popular demand

Christian Reinschluessel

Anonymous

Forum Replies Created

In reply to: Error 500 on opening a Ticket as registered User and on opening Tickets.php

February 9, 2026 at 1:23 am #24845

C
Christian Reinschluessel
Participant

Does anyone have any Idea how to solve this error? I need to fix this as soon as possible.
In reply to: Error 500 on opening a Ticket as registered User and on opening Tickets.php

January 29, 2026 at 11:59 pm #24621
C
Christian Reinschluessel
Participant
1. As far as i know the eror already appeared on 1.18.1
2. I assume so, as i have tested this on multiple real customer accounts and a fresh test account.
3. A screenshot of the result of DESCRIBE ost_user_account:
In reply to: Error 500 on opening a Ticket as registered User and on opening Tickets.php

January 28, 2026 at 8:25 am #24545
C
Christian Reinschluessel
Participant
Hi Stevland,
1. we are running Version 1.18.3 (most recent release)
2. this is an upgrade from 1.18.1
3. we are on PHP 8.2.29
4. I am refering to the Apache / PHP error logs
5. If the client enters old osTicket mode and opens a ticket the same thing happens.