Anonymous
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In reply to: Cannot create new ticket via GUI as Agent
Found it! 😉
We had formerly added a filed “Kunden” with the variable orgname under Admin panel => manage => forms => ticket details.
After deleting the field, new tickets can be created. Still a bit unsatisfying, because our goal was to choose a customer (“organizsation”) while creating a ticket. But via assigning a new user to an organization we get the same result.
Best regards, Lars