[IT-Team]

just for you to understand the problem better:

View post on imgur.com

somehow the “relative.scrollTop()” value got enourmous high.

 

funny, it doesnt happen on a few other tickets :(<br />
AND: the tooltip popup “manage collaborators” appears on the right position though

[IT-Team]

heyho,

 

i somehow fixed it myself – but if someone knwos why the following fixed it, i’d appreciate any help:

line 45 of jquery.dropdown.js:

if (relative.get(0) !== document.body)<br />
/* edited, cause relative.scrollTop() sometimes was "to big" => error in "manage collaborators-popup" */<br />
/*offset.top -= relative.scrollTop()*/;

 

somehow the relativ.scrolltop() was way to high on the browsers with the error (not on edge)<br />
relative = trigger.offsetParent(),

while “trigger” the button to “manage collaborators” is (the one with THIS title popup and the group-icon on it.

i have no idea if this change causes other errors, since it doesnt seem to be a “bug” itself… i just cant find what caused this.

maybe some html entities in the thread – i donno…

 

[IT-Team]

yop, did so,

i drilled down the problem to the dropdown function in jquery.dropdown.js of the vanilla code.<br /><br />
somehow the y value almost doubles this of what is needed…<br /><br />
(53480px instead of 26900px, which would fit nice)

div id="action-dropdown-collaborators" class="action-dropdown anchor-right" style="left: 300.035px; top: 53481.4px; display: none;">

 

besides this might not be caused by OSTA, any ideas regarding this?

[IT-Team]

ok, again it seems to be the plugin “inline preview” which messes with the footer even if the plugin itself is disabled..

so at least THATS a bug: plugin having some influense though it is disabled

Edit again:

i removed the plugin completely – and while the popup works on some tickets. it doesnt on others

[IT-Team]

edit: using chrome on different PCs.

Edge works fine and displays the popup right where it belongs

View post on imgur.com

 

[IT-Team]

hi,

 

u can “fix” it by just allowing the preview in ticketview and not in the “overview” screen

https://github.com/clonemeagain/attachment_preview/issues/42#issuecomment-521273949

just edit your code as described there . you wont miss it in any other view and it doesnt cause problems in the ticket-view screen

[IT-Team]

Hi stev,

found your posts yesterday and used the workaround to use the preview in ticket-view only.

seems to do the trick so far. thanks for support!