[jsusoy]

Upon further investigation it looks like include/client/pwreset.login.php is including elements from the include/staff area for which the proper variables are not defined.

I downloaded a previous version of the theme and copied the include/client/pwreset.login.php file from it (which is completely different) into the current theme and that fixed everything. It is now working.

[jsusoy]

The issue is the second line of include/staff/login.header.php:

defined(‘OSTSCPINC’) or die(‘Invalid path’);

However, defining this in pwreset.php gets rid of the “Invalid Path” error, the password reset screen is not displaying.

 

[jsusoy]

UPDATE: I tried with original osTicket theme and the password reset URL works fine.

[jsusoy]

We are having the same issue. “Send Password Reset Email” to users, or the user uses the forgot password link. The user then receives the password reset email and follows the reset link and receives and “Invalid Path” error on osTicketAwesome. Any help is appreciated. This issue is blocking us from deploying osTicketAwesome to production.