[ozinfotech]

And yeah, old timer here. I forget about the tags when I do it manually. Plus it’s an extra letter, why make me type more than necessary?

[ozinfotech]

In digging into it more, I found that the issue only occurs when an email comes in from Gmail with the italics to create the ticket. Somehow Gmail is doing that weird formatting. If I click the ticket to edit it and then just click the Save button, the formatting becomes normal again. I don’t have to change any tags or anything. So it’s somehow related to Gmail.