[Reinier Nissen]

Hi @stevland

I have just noticed that this bug seems to also happen on stock osticket 1.17.2
It happens a LOT less frequent though. I opened about 20 tickets in my test environment and only one of them seemed to have the problem, where the form fields are all submited as empty.
With OSTAwesome, it happens a lot more frequent. (Like 1 in every 3 tickets).

[Reinier Nissen]

Any updates on this? its been over a month…

[Reinier Nissen]

Hi @stevland
We had to rollback to stock OST, since this issue was affecting our work-flow.
Hopefully @lizenz can provide the information you need.
Unless you would like to check out our environment anyway, with the stock v1.17.2 version.

Also, i did a bit more investigation on this. When I made all the fields non-required, it seemed to have solved the problem, but it didn’t. On the user-side, it looked like it went all good, but on the ticket, it was actually all blank.

Here is one of the tickets that was submited while awesome was enabled:

You can see all items in the form are empty.

Also, i was able to replicate the same issue running on a development environment on my PC, with an export of our database.

It seems to happen sporadically, (maybe 30% of the time) and nothing is shown in the logs.

 

[Reinier Nissen]

This has been sorted by editing the queue and moving the “priority” column to the first item.

[Reinier Nissen]

Hi. I am facing the same problem. Unfortunately i had to rollback to the old UI until this is resolved, since we rely a lot on ticket submission through the portal. Any updates on the progress of this?

[Reinier Nissen]

This is actually caused by a typo in their code. Its an easy fix. Open /include/staff/profile.inc.php and edit line 557, from
<input type="radio" id="dark_mode_radio" name="dark_mode" class="switch nullable" <? echo $staff->getExtraAttr("dark_mode", "false")  == "on" ? "checked='checked'" : "" ?>>

to

<input type="radio" id="dark_mode_radio" name="dark_mode" class="switch nullable" <?php echo $staff->getExtraAttr("dark_mode", "false")  == "on" ? "checked='checked'" : "" ?>>

 

(They are missing the “php” tag before the echo)