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Dear,<br />
In one last try, I went to our Amazon server located in the USA and downloaded the file through it, everything went perfectly and the file came perfect, with nothing corrupted and with the “osta” folder. Looking at the forum I saw that some people also downloaded the file and came across it corrupted, I do not know what may have caused it, but we can install the theme without problems. We are in Brazil, I don’t know if the download link has any problem for this region. Anyway, all sorted out, thanks for the quick help and support!

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Yes, all extracted files have been uploaded and placed in the correct folder, but the error persists, and as I said in the previous post, the downloadable zip file does not contain the “osta” folder, ie the error persists because as you can see in the error log it directs you to this folder

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Yes, we are running the latest version of OsTicket. Just for the sake of curiosity, when we downloaded the OsTicket Awesome compressed file, we could not extract it due to a corrupt file (Sun-ExtA.ttf font), but using 7-Zip, we extracted the files separately.

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Good afternoon,

Yes, we know there is a problem with this path, but as I said above, the files we downloaded do not contain the “osta” folder, ie it will actually display the error as this path does not exist. The ost-config.php file has been changed (copy and paste) as described in the installation manual.