Hi guys,
I’m sorry for the delay in responding here.
As you are likely aware, the new version (v1.3) is now available.
district6 thank you for posting your solution. In your case it appears that you must have uploaded the files as another user (perhaps root?), thus the permissions issue.
It is worth mentioning to anyone else who is reading this that the chown -R command that fixes this problem will need to be tailored specifically to each person’s website username and file path to their osTicket installation.
City of Alton did you manage to correct the permissions issue on your IIS server? If you did, I would be very curious to know how you managed to do so! I do not have any experience with IIS. I actually rented an IIS server recently and tried to figure out how to work with permissions, but I failed to learn anything new. 🙁
I’m sorry but osTicket Awesome has not supported IE since version 1.9.12. There are many reasons for this which have already been discussed in this forum (simply search for ‘IE’).