Hi Norman, I’m sorry for the delay in responding. Your post was mysteriously marked as “Pending” and I had to approve it for some reason (I’ve never had to do that before).
I used Google Translate to figure out the error you’re seeing:
Undefined. Cannot save the draft. Refresh the current page to restore your draft and continue.
This is a problem with osTicket itself… it is not an osTicket Awesome issue.
But, if you’re still having trouble, you will find the solution here:
In your case you are already running osTicket 1.17.2 (albeit osTicket-1.17.2-Awesome-101). So you’ll just need to apply the patch.
1. Open include/class.usersession.php
2. Replace line 140
if (isset($_SESSION['TIME_BOMB'])
with this…
if ($_SERVER['REQUEST_METHOD'] === 'GET'
&& isset($_SESSION['TIME_BOMB'])
I hope this helps!