[Resolved] Images cant be stored in DB / cant be load from DB

To Parent Forum
    • April 18, 2023 at 7:04 am #16298
      L
      Lukas Berndsen
      Participant

      Hello,

       

      since we have installed the OSTicketAwesome Theme, we are unable to see our pictures attached to Tickets or KnowledgeBase.
      We cant even add new pictures, is there a setting we need to adjust?

      We use image store in Database, not Filesystem.

    • April 18, 2023 at 7:06 am #16302
      L
      Lukas Berndsen
      Participant

      See the screenshot:
      This is what we get shown for “old” pictures before migrating to OSTicketAwesome and for all new uploaded images.

    • May 6, 2024 at 4:25 am #20367
      V
      Vic Hoste
      Participant

      Hi, 

      We have the same issue, inline images not showing in ticket threads. 

    • May 6, 2024 at 6:35 am #20370
      V
      Vic Hoste
      Participant

      Got it working by following this: https://github.com/clonemeagain/attachment_preview/tree/master?tab=readme-ov-file

      • September 16, 2024 at 11:27 am #21296
        stevland
        Keymaster

        Thank you for providing the solution, Vic Hoste.

        Just to be clear for the benefit of others who may run into this issue, here is what I think is going on.

        1. You are have been using the Attachment Preview plugin in osTicket for some time and you are used to seeing the inline images in your tickets.
        2. You install osTicket Awesome. You no longer see the inline images, and the ones that were embedded in old tickets appear as “broken” icons. This is because the plugin is no longer installed / activated.

        But the solution is super simple! osTicket Awesome ships with the Attachment Preview plugin already integrated. All you need to do is go to Admin Panel > Manage > Plugins and install, configure and enable it.

        I hope this helps!

You must be logged in to reply to this topic.

Topic Tags