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UPDATE: I can change the theme now I added the IUSR in the security tab for permissions.
But I still can’t change company logo…
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@gaetan.hardy
You have to upload the image and then select it in a different spot other than “Theme”.
Login as admin. Go to Admin Panel>Company>Logos
Upload your image to here and then make sure the bubble is selected for use custom logo either Client or Staff side.
Now go back to Theme scroll down to Logo Options and fill in the bubble for Image File and then save selection.
That should work then.
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@City of Alton
Thank you I managed to change it by editing the “logo-options.txt” file, I couldn’t do it on the site because I have no permission on that directory.
So maybe you could help me further. When I want to add the user “IUSR” with full control on my whole directory of the page, for example the folder “wwwroot/osticket_awesome/”, I get this error “Please change permission of config file (ost-config.php) to remove write access“.
Can you provide me with more information on which permission I have to set, how did you do it?
Did you set the permission on all folder except the “include” folder?
Thanks in advance.
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