Sorry for your trouble, @Absoulte.
>I deleted template because too many updates and too many OsTicket BUGs and templates.
Fair enough. But the issue has already been fixed.
Please try downloading a new copy of the update for 1.12. Also, after installing, clear your browser cache.
I worked on the new osTicket Awesome releases straight through the weekend to catch up. Clearly I am trying to do too much at once. I need to slow down and focus on quality control.
I don’t expect you’ll have any more trouble, but please let me know if you do!