[Resolved] Error 500

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    • July 9, 2019 at 4:05 am #4773
      I
      MPrietl
      Participant

      Hello ,

      i have the following problem, the ticket system has been freshly installed everything works, only if i click on “theme” i get the error.

      “500 – Internal server error.
      There is a problem with the resource you are looking for, and it cannot be displayed”.

      osTicket Version 
      v1.12 (a076918) —  Up to date 
      Web Server Software 
      Microsoft-IIS/8.5 
      MySQL Version 
      5.5.51 
      PHP Version< 
      5.6.5

      Folder Rights 755
      Files Rights 644

      maybe anyone can help me?

      thanks

      Markus

       

    • July 9, 2019 at 5:21 pm #4775
      stevland
      Keymaster

      Hmmm I don’t know what could cause this.

      If you are still having trouble and would like me to look into it please create a temporary agent account (Admin Panel > Agents > Add New Agent) using info@osticketawesome.com. Be sure to give the account full administrative privileges.

    • July 19, 2019 at 10:15 am #4807
      stevland
      Keymaster

      Did you get this sorted yet?

      Error 500 is very generic and tells us almost nothing. Pro tip: check your PHP, Apache and MySQL error logs for the real error message!

    • August 1, 2019 at 11:35 pm #4858
      stevland
      Keymaster

      HI @MPrietl,

      I haven’t heard back from you for about 3 weeks, so I’m going to mark this as resolved.

      If you are still having trouble don’t hesitate to reply here though.

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