Sorry for the late reply.
I took a run at adding sort options but it ended up being more daunting than I anticipated. It is on my list to try again.
The sort options are defined in the page URL (https://osticketawesome.com/a/1.12.2-1/scp/index.php?dir=1&sort=3). So here is an idea to make things easier for your agents:
- Have your agents switch to desktop version,
- sort columns as desired,
- switch back to mobile
- and then bookmark the page with a description (e.g. “Overdue tickets sorted by Date”)