Reply To: Knowledge base search link does not work in sub folder links to the wrong url

This sounds like it may be an issue with osTicket itself, not an osTicket Awesome issue.

I did want to at least take a look and try to understand what is going wrong before saying so.

But unfortunately I can’t access your installation:

NET::ERR_CERT_COMMON_NAME_INVALID

Further, Chrome says:

You cannot visit helpdesk.stbarnabashospice.co.uk right now because the website uses HSTS.

Let me know when you have your SSL issue sorted and I’ll take a look.