[Stbarnabas]

When you press the search button in the KB with the url

https://helpdesk.stbarnabashospice.co.uk/imt/kb/index.php

it goes to

https://helpdesk.stbarnabashospice.co.uk/kb/faq.php?a=search&q=email

 

as you can see it is missing out the IMT subfolder, this happens with all the places the search box is, I tried to look for where the PHP or JS is to fix this but couldnt find it. If you could let me know where to change the code that would be amazing

 

osTicket v1.14.1 // osTicket-1.14.1-Awesome-102

[stevland]

This sounds like it may be an issue with osTicket itself, not an osTicket Awesome issue.

I did want to at least take a look and try to understand what is going wrong before saying so.

But unfortunately I can’t access your installation:

NET::ERR_CERT_COMMON_NAME_INVALID

Further, Chrome says:

You cannot visit helpdesk.stbarnabashospice.co.uk right now because the website uses HSTS.

Let me know when you have your SSL issue sorted and I’ll take a look.

[stevland]

I’m going to mark this as resolved, but let me know if you’re still having trouble.

[mguerrero]

Hi  I am having this same error

I am in the implementation if you like you can insert my instance