[Resolved] Create Ticket – Responsive Layout Issue

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    • July 24, 2021 at 3:22 am #7776
      P
      hitchman
      Participant

      osTicket v1.15.2 // osTicket-1.15.1-Awesome-102
      PHP 7.3.29 // MySQL 5.7.35 // Apache/2.4.48 (cPanel) OpenSSL/1.1.1k mod_bwlimited/1.4 Phusion_Passenger/6.0.7 web server

      When you create a new ticket (in the staff control panel) on behalf of a user, some of the dropdowns are truncated to a couple of characters in mobile view.

      I’m seeing this on my Samsung in Chrome, but it does it on all platforms if you reduce the size of the window. Also the logo, top left, is not visible in the mobile view on any screen.

    • June 12, 2022 at 11:21 pm #10743
      ablovatto
      Participant

      Same problem.

      osTicket v1.16.3 // osTicket-1.16.3-Awesome-101

      A versão atual: osTicket-1.16.3-Awesome-101

    • October 7, 2022 at 1:35 pm #11968
      stevland
      Keymaster

      Yikes! Thank you for the report, @hitchman.

      This will be fixed in the next release.

      For now, please add the following CSS to Theme Options > Custom CSS:

      @media screen and (max-width: 760px) {
      body.demo.staff-side.tickets-page table.form_table.fixed tr {
      display: initial;
      }
      body.demo.staff-side.tickets-page table.fixed > tbody > tr > td + td:not([width]) {
      width: 100%;
      }
      table.form_table.fixed tr#userRow td,
      table.form_table.fixed tr#ccRow td {
      display: inline-block;
      }
      tbody#dynamic-form tr {
      display: table;
      }
      }

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