[Support request] Missing user-count for organizations

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    • September 9, 2021 at 9:09 am #8142
      J
      JulienVDC
      Participant

      Hey there,

      For some reasons I am experiencing this random bug where it doesn’t display the user count for certain organizations (though they’re holding users).

      I’ve check the un-themed version of our helpdesk and the user-count appears, so it’s really linked to the OSTA theme.

      When inspect the user count for those missing, I see this class showing up: class=”user-count-hide”. Whereas this class isn’t present for the other ones.

      For one organization showing the same issue, the user-count finally appeared when I added new users. I tried this technique for the other organizations but it didn’t solve it….

      FYI: all my users where imported by organizations.

      Help?

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    • September 24, 2025 at 9:49 am #23747
      S
      steve.white@centralcast.org
      Participant

      It’s extremely frustrating that this has gone on as long as it has.  It’s a simple bug to fix.  The code is looking for the digit “0” in the cell, which means that any org with a multiple of 10 users (i.e. 20, 30, etc) will be hidden.

       

      To fix, edit the include/staff/orgs.inc.php file and remove this line at the end..

       

      $('table.list td:nth-child(3):contains("0")').addClass('user-count-hide');

      It’ll show 0 users if any of your ORGs have none.

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