[Support request] Missing user-count for organizations

  • September 9, 2021 at 9:09 am #8142

    Hey there,

    For some reasons I am experiencing this random bug where it doesn’t display the user count for certain organizations (though they’re holding users).

    I’ve check the un-themed version of our helpdesk and the user-count appears, so it’s really linked to the OSTA theme.

    When inspect the user count for those missing, I see this class showing up: class=”user-count-hide”. Whereas this class isn’t present for the other ones.

    For one organization showing the same issue, the user-count finally appeared when I added new users. I tried this technique for the other organizations but it didn’t solve it….

    FYI: all my users where imported by organizations.


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    Theme Information

    osTicket v1.15.2 // osTicket-1.15.1-Awesome-102

    The current version: osTicket- osTicket-

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    PHP 7.4.20 // MySQL 5.7.34 // Apache/2.4.38 (Debian) web server

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