…$mpdf->in_charset properly? in /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php:26035 Stack trace: #0 /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php(13185): Mpdf\Mpdf->purify_utf8() #1 /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/class.pdf.php(50): Mpdf\Mpdf->WriteHTML() #2 /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/class.pdf.php(101): mPDFWithLocalImages->WriteHtml() #3 /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/class.pdf.php(78): Ticket2PDF->_print() #4 /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/class.ticket.php(3590): Ticket2PDF->__construct() #5 /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/scp/tickets.php(525): Ticket->pdfExport() #6 {main} thrown in /var/www/vhosts/pensegrand.com.br/httpdocs/grandconstrutora/osticket/include/mpdf/vendor/mpdf/mpdf/src/Mpdf.php on line 26035 …
Upgrading from osTicket to osTicket Awesome, using Linux, installing to a subdomain
…the other directories and files into the support-old directory FTP Connect to subdomain.yourdomain.com Create a support-old directory Move all of the other directories and files into the support-old directory CLI…
Updating osTicket Awesome (already installed in a subdomain on a Linux server)
…other directories and files into the support-old directory (except cgi-bin, if present) Plesk Go to subdomain.yourdomain.com > File Manager Create a support-old directory Move all of the other files and…
Reply To: Blank page after install
…error: require_once(): Failed opening required ‘/var/www/html/osTicket//osta/php/functions.php’ (include_path=’./:/var/www/html/osTicket/upload/include/:/var/www/html/osTicket/upload/include/pear/’) in /var/www/html/osTicket/upload/include/staff/header.inc.php on line 23 [Tue May 19 22:10:05.531793 2020] [php7:warn] [pid 4546] [client 192.168.1.1:scrub] PHP Warning: require_once(/var/www/html/osTicket//osta/php/functions.php): failed to open stream: No…
Upgrading from osTicket to osTicket Awesome, using Linux, installing to a directory
cPanel In your cPanel, go to Files > Backup Wizard Click Backup > MySQL Databases > select your database Save the file to your local computer Plesk Go to yourdomain.com…
Passwordchange unpossible for agents and users after 1.17 upgrade
…Fatal error: Uncaught Error: Class “SessionData” not found in /var/www/vhosts/lettershop24.com/httpdocs/include/class.auth.php:1597\nStack trace:\n#0 /var/www/vhosts/lettershop24.com/httpdocs/include/class.signal.php(98): PasswordPolicy::cleanSessions()\n#1 /var/www/vhosts/lettershop24.com/httpdocs/include/class.staff.php(302): Signal::send()\n#2 /var/www/vhosts/lettershop24.com/httpdocs/include/ajax.staff.php(51): Staff->setPassword()\n#3 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(153): StaffAjaxAPI->setPassword()\n#4 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(40): UrlMatcher->dispatch()\n#5 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(122): Dispatcher->resolve()\n#6 /var/www/vhosts/lettershop24.com/httpdocs/include/class.dispatcher.php(40): UrlMatcher->dispatch()\n#7 /var/www/vhosts/lettershop24.com/httpdocs/scp/ajax.php(326): Dispatcher->resolve()\n#8 {main}\n thrown in /var/www/vhosts/lettershop24.com/httpdocs/in…’, referer: https://lettershop24.com/scp/staff.php?id=6 On Userside the same Problem….
osTicket Awesome for osTicket 1.17.5 (Revision 2) Released
…install] https://osticketawesome.com/installation-instructions/ [troubleshooting] https://osticketawesome.com/troubleshooting/ [obtain support] https://osticketawesome.com/forums/ # osTicket-1.17.5-Awesome-102 =================================== Revision: 101 Released: 2023-11-20 * NEW: all files self-contained, fully functional in an offline hosting (intranet) environment * FIX:…
osTicket Awesome for osTicket 1.18 (Revision 3) Released
…install] https://osticketawesome.com/installation-instructions/ [troubleshooting] https://osticketawesome.com/troubleshooting/ [obtain support] https://osticketawesome.com/forums/ # osTicket-1.18-Awesome-103 =================================== Revision: 103 Released: 2023-10-19 * FIX: Staff > Themes & Custom Theme > fix mapping, add Hover styles …
osTicket Awesome for osTicket 1.18 (Revision 1) Released
…install] https://osticketawesome.com/installation-instructions/ [troubleshooting] https://osticketawesome.com/troubleshooting/ [obtain support] https://osticketawesome.com/forums/ # osTicket-1.18-Awesome-101 =================================== Revision: 101 Released: 2023-06-17 * NEW: initial release for osTicket 1.18 [release notes] https://github.com/osTicket/osTicket/releases/tag/v1.18 …
Updating osTicket Awesome (already installed in a directory on a Linux server)
…Plesk Go to yourdomain.com > File Manager Rename the support directory to support-old FTP Connect to yourdomain.com Rename the support directory to support-old CLI # mv support support-old cPanel Download…